Privacy policy
Last updated: March 23, 2026
At Palmtree Travel and Tours, we are committed to protecting your personal information and your right to privacy. This policy explains what information we collect, how we use it, and what rights you have in relation to it.
About Us
Palmtree Travel and Tours is a duly registered travel agency in the Philippines.
- DTI Business Name Registration No.: 7546367
- BIR TIN: 767-501-421-00000
- Registered Address: Unit 1015 Parkway Corporate Center, Corporate Ave. cor. Oarkway Place, Filinvest City, Alabang 1781, City of Muntinlupa, NCR, Philippines
Information We Collect
When you make a booking or enquiry with Palmtree Travel and Tours, we may collect the following personal information:
- Full name
- Email address
- Phone number
- Passport details (where required for domestic flight bookings)
- Billing and payment information
- Travel preferences and special requirements
- Any other information you voluntarily provide to us
How We Use Your Personal Information
We use the personal information we collect to:
- Process and confirm your tour bookings
- Communicate with you regarding your itinerary, transfers, and travel arrangements
- Send booking confirmations, invoices, and important travel updates
- Respond to your enquiries and provide customer support
- Send promotional emails and tour announcements (you may unsubscribe at any time)
- Improve our services and your overall experience with us
- Comply with applicable laws and regulations of the Philippines
How We Share Your Information
Palmtree Travel and Tours does not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
- With trusted service providers such as hotels, airlines, ferry operators, and local guides — solely for the purpose of fulfilling your booking
- With payment processors to securely handle your transactions
- Where required by Philippine law or by a competent government authority
- With your explicit consent
All third parties we work with are required to handle your information with the same level of care and confidentiality that we apply ourselves.
Data Security
We take the security of your personal information seriously. We implement appropriate technical and organizational measures to protect your data against unauthorized access, loss, misuse, or alteration. However, please note that no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, or as required by applicable Philippine law. Once your information is no longer needed, we will securely delete or anonymize it.
Your Rights Under the Data Privacy Act of 2012
In accordance with Republic Act No. 10173, also known as the Data Privacy Act of 2012, you have the right to:
- Be informed of how your personal data is being processed
- Access the personal information we hold about you
- Request correction of any inaccurate or incomplete information
- Request deletion or blocking of your personal information, subject to legal obligations
- Object to the processing of your personal data
- Withdraw consent to receive marketing communications at any time by emailing us at palmtreetravelandtours@gmail.com
- Lodge a complaint with the National Privacy Commission of the Philippines if you believe your rights have been violated
Cookies
Our website may use cookies to improve your browsing experience and to analyze site traffic. You may choose to disable cookies through your browser settings, though this may affect the functionality of certain parts of our website.
Third-party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites and encourage you to review their privacy policies independently.
Children's Privacy
Our services are not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately, and we will take steps to delete it.
Changes to This Policy
We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact our Data Privacy Officer at:
📧 palmtreetravelandtours@gmail.com
🌐 www.palmtreetravelandtours.com
Palmtree Travel and Tours Unit 1015 Parkway Corporate Center, Corporate Ave. cor. Oarkway Place, Filinvest City, Alabang 1781, City of Muntinlupa, NCR, Philippines